At The Loan Partnership, we ensure your personal information is kept secure and confidential
PRIVACY OF YOUR INFORMATION
At The Loan Partnership Ltd, we appreciate that your privacy is extremely
important to you. With this in mind, we have put in place a number of
measures to ensure that any personal details we obtain from you as a
result of visiting this website are processed and maintained in
accordance with accepted principles of good information handling and also in accordance with the General Data Protection Regulation.
This statement provides you with details of the type of information we may hold about you, how we obtain and use the information and how we protect your privacy.
This statement is issued by The Loan Partnership Limited, a company
registered in England and Wales under number 06576125 whose registered
office address is at 82 Gallows Hill Lane, Abbots Langley,
Hertfordshire. WD5 0BY.
OBTAINING INFORMATION
If you wish to apply for any of our products and/or services then it will be necessary for us to collect information about you in order that we may consider your application further. This information is collected as
follows:
Personal information such as full names, date of birth, marital status, details of dependents etc.
Contact information such as address, telephone numbers, email addresses etc.
Financial information such as details of any outstanding loans,
mortgages and/or other credit. Before we can look for accurate quotes,
we need to make a credit check. This means we will search for records relating to you at credit reference agencies. They will add details of our search and your application to your records, which may be seen by other organisations. Your records may be used by third parties,
including fraud prevention agencies, to help prevent financial crime.
Further information on how we and the lender will use your details will
be included in the documents we send you if you go ahead with a loan
offer. If you’ve made a joint application, your records will be linked
together and you must be sure that you have the other applicant’s
agreement to disclose information about them. By confirming your
agreement to proceed you are accepting that we may use your information
in this way and you consent to searches being made, including on any
joint applicant.
The data is volunteered by you and collected via an online application form or
alternatively, you may print out our application form and complete and
return this via the post.
HOW WE USE YOUR INFORMATION
The information you provide in support of your application may be used for references in
respect of your employment, the conduct of any mortgage or loan
accounts and also a search of the files of a credit reference agency.
The information we collect about you will be recorded electronically and may also be used in the following ways:
- To enable us to consider your application for a loan or any other product or service.
- To contact you in connection with your enquiry.
- To extract certain information for the purpose of generating statistics for
our own internal purposes – it will not, however, be possible to identify
individuals from these statistics.
- To update our website to better meet our customers’ needs in the future.
THIRD PARTIES
Sometimes we’ll share your information with carefully selected third parties outside The Loan Partnership Ltd. We may do this for the following
reasons:
- To provide you with a loan. As brokers, our products and services are provided in conjunction with our product providers, including our panel lenders. It will therefore be necessary to disclose your information to them to provide you with the products and/or services you require.
- To provide you with information about special promotions and offers. If you
have given your consent, we may share some of your information with
carefully selected third parties so they can provide you with
information about products and services that may be of interest to you.
You have the right to withdraw this consent at any time.
- To protect The Loan Partnership Ltd or others, we may share your
information with third parties when we believe it is necessary to comply
with the law or protect our or another person‘s rights, property, or
safety. This includes exchanging information with third parties to
protect against fraud and reduce payment risks.
We will only deal with third parties that we trust to act in our customers’ best
interests and who treat our customers’ information with the same
stringent controls that we apply ourselves.
METHODS OF CONTACTING YOU
Unless you have advised us to the contrary, both we and other third parties referred to above may contact you by telephone, letter, e-mail or fax.
However, where we are contacting you for marketing purposes, we will only use the methods of contact that you have consented to.
KEEPING YOUR INFORMATION
The length of time we keep your information for depends on the basis on which it was provided.
Generally, however:
- We will keep the information that is necessary to enable us to provide you
with a service that you have requested through this website for as long
as it takes us to provide that service.
- We will keep your contact details for as long as we have your consent to
send you marketing information and/or pass your contact details to third
parties.
- We will keep records of any transactions you enter into for a minimum term of six years. This is so that we can respond to any complaints or
disputes that arise in this period.
- We will keep other information about you if it is necessary for us to do so to comply with the law.
YOUR RIGHTS
Rights of access - you have a right to have access to copies of the personal data that we hold about you subject to certain limitations. We are obliged to respond to any such request within a month of receiving it. We will inform you in writing following receipt of your request and if necessary seek additional information from you about it.
Right of rectification - you have a right to have your personal data rectified if it is
inaccurate or incomplete. If you become aware that any of the data which
we hold about you is inaccurate, or if you become aware of any
circumstances that require changes to be made to any of the personal
data which we hold about you, you should inform us as soon as possible;
this is particularly important where we are processing an application
for a loan for you, as failure to tell us your circumstances have
changed may affect the ability of the lender to complete the loan.
Right to be forgotten - you have a right to request the deletion or removal of your personal
data where there is no longer a compelling reason for us to continue
processing it, or where our processing is based on your consent and you
withdraw that consent.
Right to data portability - you have a right to obtain and reuse your personal data for your own purposes across different services. This right allows you to move, copy
or transfer personal data easily from one IT environment to another in a
safe and secure way.
Right to restrict processing - you have a right to block or suppress the processing of personal data in certain circumstances. If, for example, you contest the accuracy of personal data, processing may be restricted until the accuracy of the personal data has been verified. This may also apply where you contest that the processing is unlawful.
Right to object - you have a right to object to the processing of your personal data if it is based on the performance of a legal task or is based on our legitimate interests. You also have the right to object where we process your information for research purposes.
To exercise any of your rights above you should contact the Data Protection Officer,
The Loan Partnership, 82 Gallows Hill Lane, Abbots Langley,
Hertfordshire. WD5 0BY.
Telephone
: 01923 250090 Email:
info@theloanpartnership.co.uk.
You also have the right to complain to the Information Commissioner’s Office if you
think that there is a problem with how we are handling your data. Their
contact details are as follows:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone 0303 123 1113 or 01625 545 745
SECURITY AND HANDLING
Appreciating that both privacy and security of your information is of the utmost importance, The Loan Partnership has implemented technology and security policies, rules and measures to protect the personal information we hold about you. We protect your information by:
- Ensuring that your information is kept securely in our databases and offices. We
only allow our employees and trusted contractors access to your
information, and then only if they need it for a specific authorised
task. The computers on which we store your information are kept in a
secure environment.
- Ensuring that we only pass your personal data to third parties where security and confidentiality are assured.
- We do not process your personal data outside the EEA, but if we were to in future, we would only do so if we were sure your information were protected in the same way as it is within the EEA.
- We take all reasonable steps to protect your information, but data can never be guaranteed as 100% secure. Please note that we will not be liable for
any breach of security unless there is proof of negligence by us.
LINKS TO OTHER WEBSITES
This website may from time to time include links to other sites. We make every effort
to provide links to high quality, reputable sites but we are not
responsible for their privacy practices or, site content or the services
they offer.
TELEPHONE CALLS
If you call any of the telephone number quoted on this website we may record your calls. These recordings are used for training and quality control
purposes to ensure that we continuously monitor and improve our customer service standards.
EMAIL MARKETING AND AGGREGATED INFORMATION
With your consent, we may send you emails from time to time in order to provide you with
information about goods and services which may be of interest to you.
We may track your use of this information by using coding on the email which does not record
any personally identifiable information about you, but provides us with
important information which enables us to monitor the effectiveness and
the relevance of our messages.
You may unsubscribe from our mailing list at any time by clicking on the unsubscribe link at the bottom of the emails we may send you from time to time.
We may also use aggregated customer information to help us understand how our website is performing commercially and what we can do to improve performance. We may provide this information to other companies, such as third-party advertisers. This information does not include any personal details that can be used to identify individuals.
CHILDREN
The Loan Partnership Ltd does not knowingly collect data on or from children.
WHAT THIS PRIVACY POLICY DOES NOT COVER
This policy does not apply to the practices of companies The Loan Partnership Ltd
does not own or control, or to people, The Loan Partnership Ltd does not
employ or manage.
CHANGES TO THE PRIVACY POLICY
The Loan Partnership Ltd may amend this privacy policy from time to time. If any amendments are made then a notice will be posted on this website. This privacy
policy was last updated on 16/03/2018.
CONTACT DETAILS
All queries regarding this privacy policy are welcomed and should be addressed to
the Data Protection Officer, The Loan Partnership, 82 Gallows Hill Lane,
Abbots Langley, Hertfordshire. WD5 0BY. Telephone 01923 250 090.